113 FINANCIAL SERVICES We asked a selection of Microsoft partners how they are using Microsoft’s cloud, AI and other technologies to help banks and insurance firms modernise their core systems, improve existing services, and deliver better customer and employee experiences Partner perspectives “In an increasingly fast-paced digital world with people seeking human connections, banks must focus on building and nurturing personal connections with customers and employees for sustainable growth. Employee success is a primary driver of differentiated customer experience (CX) that, in turn, helps to build brand loyalty. It is imperative for banks to empower employees with AI and data-driven insights, as well as enhance productivity with automation and virtual agents, and focus on well-being. Infosys amplifies employee and customer experience with its suite of banking solutions built on Microsoft Dynamics 365, Power Platform and Viva for employee empowerment and well-being.” “Banks are under enormous pressure to reduce costs whilst continuing to improve customer experiences. Finastra Payments to Go is a cloud-based, scalable software-as-a-service solution that streamlines operations through digitalisation and gives banks the flexibility to adapt quickly to customer, industry and regulatory demands. The solution, which is pre-integrated with Finastra’s open innovation platform FusionFabric.cloud, enables banks to innovate and deliver seamless digital payments experiences – including instant payments – at a fast time to value. Both our solution and platform are deployed on Microsoft Azure, which provides the robust security, scalability and compliance offerings required to help our customers succeed.” Amelia Ruiz Heras Senior Director, Global Solutions Consulting, Payments, Finastra “We deploy mission-critical fraud control solutions supporting billions of online banking sessions each month. This technology is leveraging sophisticated behavioural biometric elements to mitigate risk for top global financial institutions, so we need to work with top-tier global technology hosting platforms and orchestration layers. BioCatch has been a Microsoft partner since 2012 and has been leveraging Microsoft Azure for our software-as-aservice fraud detection analytics solution for over a decade. Working together as partners, we know we can rely on the speed, reliability and scalability that Microsoft brings to its business applications and technology services to ensure our clients can fight fraud and protect their customers.” Seth Ruden Director, Global Advisory, BioCatch Santosh Nori Go To Market and Marketing Lead, Infosys Photo: iStock/fizkes
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