CONTENTS 13 36 MAKING WORK EASIER We explore why the future of work lies in innovative AI-powered solutions 20 MARKETWATCH The latest news from Microsoft and its partners, including how Microsoft is helping its customers deploy AI responsibly 46 Liz Armbruester at Avalara shares why mounting tax fraud and technological advancements are pressuring governments to digitise their tax policies 48 Y uval Wollman at CyberProof discusses why global collaboration and regulations are key to mitigating the risks associated with the exponential growth of AI 52 D igital triplets can build on the success of digital twins by representing business operations, processes and physical assets, says Thorsten Fuchs at Orbus Software 54 Synergy Technical’s John Opgenorth outlines how Microsoft’s cloud-based technologies help businesses enable hybrid working strategies 55 Kyndryl’s Jaisson Mailloux discusses how organisations can make the most of their cloud investments when it comes to costs and sustainability 56 Modern tools such as AP automation are improving worker retentions and operational efficiency, says Andy Birkey at Metafile Information Systems 57 C arla Carvalho discusses how Kyndryl is collaborating with Microsoft for their first joint Centre of Excellence in Latin America 58 i solved’s Lisa Tonk discusses why business leaders need to provide employees with the ability to monitor and manage their own performance 60 AI integration is bridging the gap between onpremises infrastructures and the cloud, according to Tiger Technology’s Alexander Lefterov 62 Samantha Mabey at Entrust on why organisations must invest in quantum-safe crypto algorithms to protect their digital infrastructure 64 Emir Susic explains how Avaya uses AI, automation and cloud technologies to reimagine the customer journey 66 Technology that can improve the customer, employee and operational experience are the three pillars to improve business outcomes, says Sachin Bery at Infosys 68 Matthew Fish at Fortra’s Terranova Security shares tips on training employees in how to minimise the risk of cyberattacks 70 Rajasekhar Varigonda at Infosys shares how businesses can use Microsoft Teams and Viva to improve operational efficiency 71 Frederico Botti and Andrea Boggio explain how Kyndryl is strengthening its security and resilience services in Italy with a new Cyber Operations Center ISSUE 29: SUMMER 2023
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