147 explosion of analytic capability brought to the hyperscale cloud, including AI.” In the UK, for instance, Transport for Greater Manchester (TfGM) is using various Microsoft Azure solutions to capture data from multiple transport systems, which citizens use to make more than 5.6 million journeys daily. The system enables TfGM to quickly respond to service issues, monitor traffic flow over a more than 400-mile key route network, co-develop policies to reduce congestion, and more. The data has also shaped TfGM’s 2040 Transport Strategy, which addresses the transport network’s long-term needs. “One exciting aspect of these data-centric innovations is they are becoming more selfservice,” says Heise. “Whereas the previous generation of data analytics could require teams of specialists, access to specialised hardware, and significant timeframes and budgets, the new generation leverages pre-trained algorithms and foundational models to allow for reusable algorithms, citizen analytics and enquiries into data driven by natural language processing.” According to Heise, organisations should prioritise moving their data to the cloud in order to take advantage of next-generation analytics techniques. “The cloud can offer agility and flexibility, advanced cybersecurity features and access to the latest innovations, including AI, to accelerate digital transformation and the delivery of essential public services,” says Heise, citing the State of Michigan Office of Children’s Ombudsman’s (MiOCO) use of i-Sight case management on Microsoft Azure for US Government as a good example. MiOCO deployed the cloud-based solution to centralise case management and enhance efficiency, productivity, collaboration and security when investigating complaints about the Michigan child welfare system. This has enabled MiOCO’s small team to easily handle the growing case load – which has doubled annually for the past several years – without hiring multiple new staff members. PUBLIC SECTOR “ Microsoft prides itself as being the global cyber defender of our customers’ digital ecosystems” Marina Park in Lusail, a sustainable smart city in Qatar with interconnected networks to enable the government to easily manage everything from transportation to building services, significantly improving the lives of citizens, businesses and visitors “ Citizens are looking for more personalised and convenient services that are available online or through mobile applications”
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