16 CONTENTS FINANCIAL SERVICES INDUSTRIALS & MANUFACTURING 120 Striving for supply chain resilience Microsoft’s Parag Ladha discusses how digital twins and AI can help manufacturers build resilient and sustainable supply chains 126 Software AG’s Bernd Gross explains how the firm’s Cumulocity IoT platform can help organisations implement the technology with ease 110 Why banks should invest in their core Peter Hazou of Microsoft explains how modern technologies like AI can improve customer service, combat financial crime and increase profits 116 Buy Now Pay Later providers can use machine learning to reduce risk of credit loss and generate customer loyalty, according to Ricardo Campos at ITSCREDIT 117 R icardo Ribelles at Mambu explains why organisations investing in composable finance software are better equipped to react to changing consumer behaviours 118 P ost Luxembourg chose Anywhere365 solutions to optimise contact centre operations and deliver multilingual customer services for Foyer Global Health 128 William Wappler discusses the importance of supply chain visibility and how Surgere can provide reliable information on its clients’ assets
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