17 RETAIL & CG 152 Boosting the bottom line Insight from Microsoft’s Martin Kostal and Shelley Bransten reveals how new cloud-based tools are helping retailers become more profitable and efficient, while improving the customer experience 155 Leveraging Microsoft Dynamics 365 and AI can help retailers realise a variety of benefits, according to John Accardi at Mazars PUBLIC SECTOR 146 Transforming citizen services Microsoft’s Angie Heise explains why prioritising digital transformation and accessibility can help government leaders meet citizen’s expectations for modern, convenient and personalised services 150 Kyndryl’s Brian Shell and Alex Trinh outline how departments of motor vehicles are modernising their services to respond to the changing demands of citizens MEDIA & COMMUNICATIONS 136 The road to 2030 Microsoft’s Simon Crownshaw discusses how a decade of change, AI and cloud technology will shape the media industry and empower content creators to deliver new experiences 142 François Guilleautot at Ateme discusses how organisations can optimise cloud adoption by using microservices 144 Content provenance and being able to trace media content back to the original source has become more important than ever, says Olga Kornienko at EZDRM 130 RSM US’s David McLaughlin and Paul Duckworth explain how the firm can help organisations make supply chains more sustainable 132 Resonate replaced Mazda’s contact centre infrastructure with Anywhere365’s Microsoft Teams solution and helped the firm save $1.8 million 134 The industrial sector must invest in digital technologies, electrify processes and reduce energy waste, says Oliver Blum at Schneider Electric
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