84 role in managing frontline workforce tasks and scheduling. “Organisations like L’Oreal and Ahold Delhaize use Teams to streamline operations, delegate tasks and ensure consistency across locations,” says Verma. “Shifts in Teams, in particular, empowers managers to create structured schedules and enhance productivity.” While Teams is now being used by many different types of organisations, some are still struggling to implement it successfully for frontline workers. “There’s a sizeable chunk of frontline workers – 55 per cent – who’ve had to learn these digital tools on the go, without any formal training,” says Verma. “And one-third of all frontline workers feel they still don’t have the right technology tools to do their jobs effectively. This number goes up to 41 per cent for those not in management roles. “There’s a lot of variation in how much access and training frontline workers get for these digital tools. Some sectors, like healthcare, hospitality, telecommunications and automotive, have been a bit slow in providing training before bringing in the latest digital tools. With almost half of the frontline workers worried about losing their jobs if they don’t grasp new technology, it’s clear that we’ve got to continue to boost digital transformation and tools to make sure our frontline workers are wellequipped to handle what’s next.” “We want Teams to be a versatile tool that is diverse to the needs of all workers. Our goal is to ensure that Teams is more than just a communication platform. We want it to be a comprehensive solution that improves productivity, collaboration and efficiency across the board – and our partners are key to making this vision a reality.” Photos: Microsoft FEATURE L'Oreal is using Teams to streamline operations Devices from Microsoft partners such as Samsung come equipped with the Teams Walkie Talkie app
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