87 We asked Microsoft partners what software, services or hardware they are developing to make it easy for businesses to adopt Teams and deliver a more productive experience for users Partner perspectives “Today’s business aim is to bring customers closer, a vision previously hindered by the traditional separation of employee experience (EX) and customer experience (CX). The seamless integration of Teams, an EX champion, with Avaya, a CX pioneer, shatters these barriers. Avaya’s integration options forge a direct, efficient link with Teams, enhancing collaboration and voice performance. This synergy positions customers not as mere endpoints, but as the vital heart of the supply chain. This innovative alignment of EX and CX through the MicrosoftAvaya partnership leads to a closer customer connection and a holistically enriched business communication experience.” “Anywhere365 Dialogue Cloud is an advanced dialogue management and cloud contact centre platform. We’ve built our software exclusively for the Microsoft 365 ecosystem. As a native communication layer on top of Teams and Microsoft Azure Communication Services, our solutions allow organisations to de-silo communication and take a big leap in the field of customer experience: every Teams user can now be a contact centre agent. Our customers fully leverage their existing Microsoft investments to bring down total cost of ownership for their customer engagement initiatives, ensure a close to 100 per cent user adoption rate and win the hearts of their customers with seamless dialogues.” Hans Kramer Global Head of Marketing, Anywhere365 Roger Wallman Senior Manager of Solutions Marketing, Avaya Photo: Anywhere365 Photo: Avaya “DTEN delivers an all-in-one experience to the Teams market with our recently certified D7X 55inch Android Edition video collaboration product. Designed for small and medium-sized meeting rooms, D7X includes a 4K camera, 15-microphone array, stereo speakers and responsive touchscreen display for take notes during Teams meeting. The D7X enhances productivity and fosters engagement for Teams users with an intuitive and convenient solution for video collaboration and whiteboard sessions. The high capacitive touch technology makes all the elements of starting and running a Teams meeting easy and seamless.” Scott Krueckeberg Head of Strategic Alliances, DTEN Photo: DTEN IN FOCUS: TEAMS
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