97 just benefit business users, it also takes pressure off IT. When in doubt, iterate One of the biggest lessons we’ve learned working with clients is that transformation happens in steps. Not everything is going to work exactly right the first time and priorities will change. This can shift the direction of an implementation or lead to deeper discussions about the processes that need to be built around the technology. One of the advantages of today’s customisable platforms is that it’s easier for departments to take control of the technology they’re using. Advanced features that once required programming knowledge can be accessed through intuitive graphical interfaces or with the help of artificial intelligence. It’s easy to get lost in all the possibilities of what new solutions can do and lose focus on what will make the biggest impact on daily work life and, ultimately, revenue. This doesn’t mean we should be afraid of change. It just means that it’s more important to be iterative and develop functional, valuable changes along the way toward larger goals – that way, if there’s a need to pivot, you have a foundation to build from. Bryant Harland is digital content strategist at Experlogix “ One of the big advantages of today’s customisable platforms is that it’s easier for departments to take control of the technology they’re using” Photo: Shutterstock/IR Stone
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