56 INTERVIEW SAP’s generative AI copilot Joule will integrate with Microsoft Copilot to enhance productivity, manage tasks and facilitate seamless collaboration between teams How many copilots does a business need to be successful? That’s one question that Philipp Herzig is asked a lot in his role as chief artificial intelligence officer at SAP. “The answer is very simple,” he says. “The answer is not about how many, but which you use when.” The transformative power of AI solutions, in particular Joule and Microsoft Copilot for Microsoft 365, was front and centre at SAP’s annual Sapphire event in June. Here, the company announced that Joule and Copilot will be integrated to improve the flow of work for joint customers. Similar to Copilot, Joule takes information from a company’s business data and delivers intelligent responses to users. It can help to manage tasks like cashflow, checking compliance needs, creating reports and providing strategic recommendations via data analysis and machine learning. SAP’s partnership with Microsoft plays a significant role in amplifying the impact of both copilots to enhance productivity and efficiency for users and organisations alike. “The deep bidirectional integration will allow employees to get more done in the flow of their work through seamless access to information from interactions with business applications in SAP, as well as Microsoft 365,” says Herzig. “We’re designing AI applications and tools with one fundamental principle in mind – to unleash more business value than ever before.” BY ALICE CHAMBERS Getting into the flow: a new phase of AI “ The deep bidirectional integration will allow employees to get more done in the flow of their work” PHILIPP HERZIG
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