101 VIEWPOINT Building a future-proof ERP ecosystem Designing an ideal Dynamics 365 experience can be a daunting task for any organisation, but Microsoft partner Formpipe is an expert in this field Organisations have been grappling with the concept of buying or building software for over 20 years. In today’s market, we can download low or no-code applications for free and then build custom apps with the help of citizen developers, but we still run into the same question: is it worth it? Worth and value have multiple meanings, especially considering all the variables that go into software development. Organisations need to contemplate whether they have the right infrastructure to support ongoing development and whether the functionality of the software is mission critical or just something that is nice to have. They also need to assess whether they can sustain the investment as their business requirements become more advanced. The same questions are relevant when it comes to business apps – why should it be any different than when addressing an enterprise resource planning (ERP) system? Products like Microsoft Dynamics 365 often need to be heavily tailored to help business with their unique use cases. Also, they don’t have out-of-the-box customer communications management capabilities that can grow with a business, but independent software vendors (ISVs) like Formpipe can assist organisations with building and maintaining a future-proof solution. Microsoft’s ISV ecosystem supports organisations with designing their Dynamics 365 experience and offers best-in-class apps that can be layered onto existing ERP systems to provide exceptional functionality. ISV partners can also offer guidance into new technologies, such as artificial intelligence, and help businesses incorporate them into their legacy infrastructure. At Formpipe, we specialise in delivering customer communication and documentation solutions, which allow organisations to work smarter and more efficiently with their existing and future systems. With over 30 years of expertise in the manufacturing, retail and banking industries, we enable you to leverage all your data to produce outstanding results across your business. Mike Rogers is executive vice president of Formpipe MIKE ROGERS: FORMPIPE IN FOCUS: DYNAMICS 365
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