40 COVER STORY We asked selected Microsoft partners how they are using Microsoft technology to help businesses connect with their customers, streamline operations and gain insights from legacy data and connect with their customers Partner perspectives “Through deep technical integration, the Dynatrace and Microsoft partnership enhances cloud migration, optimisation and operational efficiency. The Dynatrace platform, including Davis AI and Grail data lakehouse, is Azure-native enabled and provides shared customers access to AI-powered insights and unified data management. Dynatrace’s unified observability and security enables enhanced decision making, improved user experiences and accelerated innovation to maximise the Microsoft ecosystem. The collaboration between Dynatrace and Microsoft also aligns our go-to-market teams so they can jointly empower customers to accelerate digital transformation and optimise cloud investments.” Jay Snyder Senior Vice President, Partners and Alliances, Dynatrace Tom van Leijsen Product Owner, Anywhere365 “Anywhere365 integrates advanced contact centre features directly into Teams. This allows users to handle conversations without switching tools and provides valuable customer relationship management information to agents, further enhancing customer engagement and loyalty. Any Teams user can join the contact centre, enabling scalability during peak times. By utilising Microsoft AI solutions like Copilot and Azure Open AI, users and agents can provide exceptional customer service with innovative AI tools such as Summarizer, Knowledge Assist, and Routing Assist.” Photo: AdobeStock/bernardbodo Photo: Nattakorn Maneerat
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