83 performance of its platform by optimising Azure resource allocation and identifying any issues before new versions were shipped. As a result, the organisation now expects to see seven-figure dollar savings over the next 12 months. “OneStream is also seeing significant improvements in efficiency and productivity among its employees thanks to the Dynatrace platform providing them with a single pane of glass that unifies their business and simplifies their Azure environment,” says Snyder. “In turn, this has also improved customer satisfaction and made it easier to respond to any critical issues.” There is no sign of cloud innovation slowing down, and Snyder expects the pace at which companies adopt AI and machine learning will only accelerate. “The technology will improve, use cases will expand and comfort levels will grow, all of which will improve innovation, profits, efficiency and security as a result.” However, Snyder foresees two key challenges facing organisations. “The first is what I call data overload,” he says. “The faster organisations develop, the more data needs to be collected and analysed. This means they will eventually face challenges in distinguishing actionable insights from the noise, leading to alert fatigue and missed issues. “Secondly, there is a skill shortage developing as the pace of technological evolution outpaces the availability of skilled professionals.” To combat these challenges, Snyder believes that organisations “need to design their solutions with the customer at the centre of the conversation, so when they use tools like AI, it is implemented for maximum impact”. Furthermore, Snyder suggests businesses should take advantage of enablement services offered by Dynatrace and Microsoft. “Many of our partners offer a build-operatetransfer model, where they help you build solutions, transfer the skills to your team and then let you manage it on your own,” he says. “Ultimately, that’s our goal, delivering significant business value at pace for our customers.”
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