FEATURE “LBMC Technology Solutions specialises in implementing, training and supporting Dynamics ERP and CRM products, including Dynamics 365 Business Central. Our cloud-based solution seamlessly connects financial management, sales, service and operations, empowering organisations to grow beyond limits. We help businesses streamline processes, make informed decisions and achieve success with modules covering financials, project management, supply chain and more.” “Concentrix, a global technology and services leader, partnered with Microsoft to accelerate and optimise the first-ever Dynamics 365 Contact Center platform implementation. This initiative resulted in unprecedented levels of customer centre automation via AI, delivering a more personalised customer experience and enabling advisors to more quickly and efficiently address complex workloads and enquiries, thereby enhancing the overall customer journey and boosting customer satisfaction.” Todd Folsom Director, Microsoft Partner Alliance, Concentrix Mike Rogers Executive Vice President Formpipe Bryan Wilton President, LBMC Technology Solutions “One of the most overlooked parts of a customer experience programme is deciding when and how you deliver order-critical documentation to your customer. Formpipe’s Lasernet solution allows users to build a tailored customer experience, from first quote to package delivery, all within Dynamics 365. Lasernet also has additional applications including solutions that solve complex labelling and logistics programs and deliver a high-quality purchasing experience. From first projects to scaling international businesses, our new Lasernet Essentials product offers software solutions to meet all our customer communication needs.” 90 Photo: Unsplash/Microsoft Edge Photo: Microsoft
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