91 IN FOCUS: DYNAMICS 365 “TTEC Digital is a leader in customer experience (CX) orchestration and delivers continuous, incremental, AI-enabled transformation at the point of conversation. We combine our best-in-class CX, data and AI consulting with the Dynamics 365 platform experience to bring a holistic strategy, based on measured business outcomes for our clients. We aim to lead with a customer-centric approach and simplify our clients’ business processes. We accomplish this by innovating their Microsoft investment to include the latest technology such as Power Platform, Copilot Studio and generative AI tools, and offering workshops for a deeper dive into strategy, goals and execution.” “MetaViewer provides seamless accounts payable (AP) automation that offers 360-degree integration with Dynamics 365, streamlining processes and reducing manual errors. This powerful combination offers real-time insights into AP operations, automating invoice processing, approval workflows and payment procedures. MetaViewer helps organisations maximise the potential of their Dynamics 365 investment, whether employees are automating for sunsetting Dynamics offerings or preparing for the future with Business Central and Finance and Operations. With MetaViewer and Dynamics 365, businesses are well-equipped to face the evolving landscape of the modern business 365 days of the year with better decision-making and strategic planning to drive growth.” Eric Humes Director, Sales, Metafile Information Systems Karl Phenix Vice President, Microsoft Go to Market and Solution Engineering, TTEC Digital Photo: Unsplash/Surface Photo: Adobe Stock/ Cultura Creative
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