IN FOCUS: TEAMS INTERVIEW Upgrading from an E3 to an E5 Microsoft 365 licence unlocks advanced product features that enhance productivity, security and communication for businesses. CallTower, a provider of collaboration solutions, helps organisations seamlessly transition licences to capitalise on these enhanced capabilities, particularly in Microsoft Teams. “We tailor our services to each customer’s individual needs, minimising disruption as they transition to the E5 licence and start benefiting from the enhanced capabilities,” says Paul Holden, vice president of sales for Europe, Middle East and Africa at CallTower. “Upgrading from E3 to E5 licences provides tools like threat protection and data loss prevention, which are crucial in today’s digital landscape.” The firm also implements robust security measures to safeguard communications and provides 24/7 support to resolve any issues quickly, all during the transition between licences. It records and stores all interactions within Teams in compliance with industry regulations to “offer added security and peace of mind”, according to Holden. Additionally, CallTower optimises the performance of Teams for users by delivering services that enable high-quality video and voice calls. For example, the firm offers enterprise-grade call management and custom integrations tailored to specific business needs. “Our services transform Teams into a powerful tool for voice communications, improving workflows across the organisation,” says Holden. “This includes custom thirdparty integrations that address specific operational needs, helping teams achieve smoother workflows.” CallTower’s suite of analytics tools provides actionable insights into Teams usage, enabling organisations to refine communication strategies and boost collaboration. “These insights help organisations make data-driven decisions to enhance productivity, improve efficiency and maximise the platform,” says Holden. “With our comprehensive approach to implementing and optimising Teams, CallTower empowers businesses to achieve seamless collaboration, enhanced security and improve productivity.” Paul Holden explains how businesses can improve productivity, security and collaboration with help from CallTower Making the move to E5 Teams licences BY ALICE CHAMBERS 101 “ Upgrading from E3 to E5 licences provides tools like threat protection and data loss prevention” Photo: CallTower
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