11 CONTENTS 38 ACCELERATING AI ADOPTION Microsoft’s Sam Murley explains how organisations in every industry sector can capitalise on the real-world benefits of AI through ‘lighthouse’ proof-of-value initiatives 18 MARKETWATCH The latest news from Microsoft and its partners, including Microsoft’s new Copilot agents and the future of Windows 32 Partnering for progress Nicole Dezen highlights how Microsoft and its partner ecosystem is transforming businesses with cloud and AI-powered solutions to enhance productivity, customer engagement and industryspecific operations 44 D amian Black of Anywhere365 explains how conversational AI technology and large language models are facilitating new capabilities that will redefine the contact centre experience 48 W e hear how Kyndryl helps firms to implement Copilot at scale with five best practices 50 Rowan Fuller reveals how Zebra Technologies is delivering what customers need to boost efficiency and security 52 We hear from Emre Kazim at Holistic AI on how firms can stay up to date with constantly evolving AI regulations and standards 54 A I is helping HR teams make fast decisions and improve employee retention and wellness, says isolved’s Amy Mosher 56 Andrew Swiler explains how Lanteria will continue to evolve its solutions to help customers meet the needs of tomorrow’s workforce 59 Microsoft 365 transforms how businesses work. Synergy Technical’s John Opgenorth explains how 60 Jamf’s Andrew Smeaton on the importance of always being ready for a cyberattack 62 John Doran from Mission Essential Group and Jonathan Sanders from Entergy share how Project Management Institute has helped them enhance operations 64 Gary Keene, head of AV for University of the Arts London, talks about how technology is shaping the future of work ISSUE 35: WINTER 2024
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