147 MEDIA & COMMUNICATIONS Lumen Technologies redefines customer success Lumen Technologies has been a pioneer in adopting Microsoft Copilot to redefine its customer success and sales processes. By automating routine tasks such as data entry, scheduling and followups, Copilot has significantly reduced employee workload. This automation allows employees to focus on higher-value activities, such as building relationships with customers and developing strategic initiatives. The result is a notable increase in productivity and a strengthened competitive edge for Lumen. IN BRIEF: MICROSOFT SOLUTIONS IN ACTION Photo: iStock/D-Keine Photo: Adobe Stock/ernardbodo Photo: Adobe Stock/insta_photos Read more at: bit.ly/3D6O3ot Vodafone transforms workplace productivity Vodafone‘s adoption of Microsoft 365 Copilot has transformed workplace productivity across the organisation. Early trials revealed that Copilot saved employees an average of three hours per week by drafting emails, summarising meetings and searching for information. These time savings have enriched the employee experience, allowing them to focus on more creative and strategic tasks. Additionally, improved efficiencies have led to better work quality and faster decision-making processes. Vodafone‘s experience highlights the potential of Copilot to enhance both individual and organisational performance.
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