15 RETAIL & CONSUMER GOODS 162 Adapting to thrive Retailers must examine how technologies like AI can take the in-store experience to the next level to ensure they remain relevant as e-commerce continues to grow. Microsoft’s Shanthi Rajagopalan discusses 166 Kyndryl’s Kayla Broussard highlights how AI is helping retailers to predict, stock and succeed with inventory management and customer service PUBLIC SECTOR 152 How AI is democratising public services Microsoft’s Eric Basha outlines how AI is helping government-led organisations to provide more accessible and inclusive services to every member of the community 160 Microsoft and NVIDIA’s programmes equip health startups with AI-driven tools to ultimately provide better patient care. We hear from Microsoft’s Sally Ann Frank on the collaboration 146 The telecommunications industry is at the cusp of a digital revolution, driven by the need for innovation, efficiency and enhanced customer experiences. Bhandari joins EY’s Cyril Vart to explain more 150 Samantha Minish from AVIXA explains how the association is creating opportunities for organisations to explore the possibilities of broadcast technology
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