158 FEATURE We asked selected partners how they are using Microsoft technology to help public sector organisations deliver more inclusive and accessible services for all members of the community Partner perspectives “Adopting technologies like cloud, industrial internet of things (IoT) and AI enables infrastructure operators and city planners to move from reactive to proactive decision-making across environmental, societal and business levers. A structured industrial infrastructure can boost sustainability and stability in service networks, enhancing citizens’ quality of life. For example, Pimpri-Chinchwad Municipal Corporation in India used AVEVA Unified Operations Center to establish a centralised unified operations centre powered by cloud analytics, which has greatly enhanced civic services and infrastructure systems in the growing city. And in the Philippines, the ABS CBN Foundation is engaging citizen scientists with IoT on the cloud to monitor sensitive marine environments, like coral reefs and mangroves.” Gary Wong Global Segment Leader of Power, Utilities and Infrastructure, AVEVA Paul Holden Vice President of Sales, EMEA, CallTower “Using Copilot, we’re helping public sector organisations offer services that are more inclusive and accessible. For example, with Copilot’s real-time language translation, we can overcome language barriers and provide resources in users’ preferred languages. This makes essential services more accessible for everyone. For users with disabilities, we offer features like voice commands and screen readers to ensure they can navigate services independently. Our solutions are also designed to support personalised interactions, and they’re compatible with assistive technologies across different devices, creating a user-friendly experience for all. By offering proactive service suggestions, we help organisations connect vulnerable users with relevant resources at the right time, supporting them in delivering vital services to the community.” Photo: ABS CBN Foundation
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