Technology Record - Issue 35: Winter 2024

171 CallTower Paul Holden, Vice President of Sales, Europe, the Middle East and Africa pholden@calltower.com www.calltower.com Since its establishment in 2002, CallTower has evolved into a global cloud-based, enterprise-class cloud communications (unified communications, contact centre and collaboration) solutions provider, catering to the needs of expanding businesses globally. CallTower delivers seamless Microsoft Teams voice solutions elevated by the integration of AI technology, comprehensive contact centre solutions and one-click failover, marking a significant milestone in the communication landscape. It offers and supports solutions such as Operator Connect for Microsoft Teams, Microsoft Teams Direct Routing, GCC High Teams Direct Routing and Microsoft 365. CentrePal Jude Don, Account Director Tel: +61 3 9966 2500 jude.don@centrepal.com CentrePal is a certified contact centre solution for Microsoft Teams, delivering enterprisegrade customer engagement capabilities natively within Teams. As a Microsoft IP Co-Sell partner, CentrePal empowers organisations globally to transform their customer experience through a complete, cloud-native solution that unifies voice, chat, email, SMS and AI selfservice channels. Built for seamless integration with the Microsoft ecosystem, CentrePal eliminates the complexity traditionally associated with contact centre solutions. Its modern cloud architecture ensures scalability and resilience, while its native Teams integration enables organisations to leverage their existing Microsoft investments to enhance agent collaboration, boost productivity and deliver exceptional customer experiences. Headquartered in Melbourne, Australia, CentrePal serves organisations worldwide. Delinea Kim Brault, Microsoft Worldwide Alliance Director Tel: +1 513 675 9175 kim.brault@delinea.com www.delinea.com Delinea is a leading provider of privileged access management (PAM) solutions for modern, hybrid enterprises. The Delinea Platform seamlessly extends PAM by providing authorisation for all identities, granting access to an organisation’s most critical hybrid cloud infrastructure and sensitive data to help reduce risk, ensure compliance and simplify security. Delinea removes complexity and defines the boundaries of access for thousands of customers worldwide. Our customers range from small businesses to the world’s largest financial institutions, intelligence agencies and critical infrastructure companies. With Delinea, privileged access is more accessible. DTEN Hadar Carmel, General Manager of EMEA Sales Tel: +44 20 3744 3420 sales.emea@dten.com www.dten.com Since 2015, DTEN has provided award-winning technology that elevates video meeting experiences with intuitive touchscreen collaboration, lifelike video and crystal-clear audio. DTEN’s professional video collaboration solutions are simple to use, quick to set up, and work right out of the box. DTEN is headquartered in San Jose, California, with regional offices throughout the USA, Europe, the Middle East and Africa, Asia Pacific and Japan. Hexagon Marcelo Pagella, Senior Alliance Partnership Lead, Sales Tel: +1 954 408 6601 marcelo.pagella@hexagon.com www.hexagon.com Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. The company is putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector and mobility applications. Hexagon’s technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous, ensuring a scalable, sustainable future. Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct and operate more profitable, safe and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernisation and digital maturity, increase productivity and move the sustainability needle. Holistic AI Jim Sherhart, Vice President of Marketing Jim.sherhart@holisticai.com www.holisticai.com Holistic AI helps enterprises confidently adopt and scale AI. The Holistic AI Governance Platform accelerates AI transformation by integrating governance seamlessly with all data and AI systems across the organisation. It automatically discovers AI projects in progress, simplifies inventory management, assesses technical and regulatory risks in development, and offers actionable risk mitigation strategies. With automated reporting, continuous monitoring and an executive-level dashboard, the platform gives leadership oversight and control of their AI workloads. This enables teams to move from concept to deployment faster, maximising return on investment for the enterprise. Holistic AI is part of Microsoft’s Pegasus Program and is available via the Azure Marketplace.

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