Technology Record - Issue 35: Winter 2024

Modernizing your store operations is essential to meeting these challenges head on and providing customers with a seamless retail experience. With intelligent retail solutions, you can simplify operations by engaging associates, optimizing inventory, and elevating the customer experience: Modernize Retail Operations and Create The Modern Store According to McKinsey, there’s been more change in retail in the last 5 years than the last 50,* with retailers working to accommodate rising shopper expectations for convenience, fulfillment and a frictionless experience. Though the list keeps shifting and growing, there are three challenges that remain constant: Operational Complexity Rapidly Shifting Shopper Expectations 85% of decision-maker of fulfillment options are increasing the speed and convenience of fulfillment options There are70% more jobs open and 10% fewer people looking for work 70% of shoppers say they prefer shopping online at a retailer who also has a physical store Ongoing Labor Issues Source: “Retailers are Bracing for a Holiday Worker Shortage—and Shoppers Should Be, Too.” Dallas News, August 2, 2021. exity opper Expectations er of fulfillment options are increasing the ce of fulfillment options of shoppers say they prefer shopping online at a r a Holiday Worker Shortage—and Shoppers Should Be, Too.” Source: 15th Annual Global Shopper Study Source: 15th Annual Global Shopper Study *Source: McKinsey & Company March 2022

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