Technology Record - Issue 35: Winter 2024

21 Cloud solutions provider Synergy Technical offers a readiness assessment tailored to help businesses integrate Microsoft 365 Copilot seamlessly while upholding stringent security and compliance standards. Accessible to all Microsoft customers, the comprehensive assessment provides a detailed security review and prepares organisations for Microsoft 365 Copilot adoption. Participants gain valuable insights into compliance and information governance, along with personalised recommendations for successful deployment, with an emphasis on customisation and user training. Are you looking to deploy Microsoft 365 Copilot? CallCabinet extends call recording capabilities Lanteria delivers new advanced analytics capabilities HR management platform provider Lanteria has launched an advanced analytics module focused on providing HR managers with deeper employee insights for better strategic decision-making. Built on Microsoft Power BI, the new module provides access to over 40 comprehensive dashboards, which offer a 360-degree view of an organisation, including recruitment, hiring, diversity, performance and termination analysis, as well as attrition prediction, employee risk scores and more. “We’re taking HR data to the next level with Lanteria and Microsoft,” said Andrew Swiler, CEO at Lanteria. “With faster, more extensive access to employee and business data, organisations can make better, datainformed decisions to support business growth and future planning.” CallCabinet customers with core and advanced recording licences can now access selective AI transcription, call summarisation and sentiment analysis tools to extract key insights from their recorded call data. This information can transform recorded conversation data into rapidly consumable takeaways or verbatim call references. By being able to quickly identify key points and understand the overall tone of conversations, businesses are empowered to efficiently make informed decisions to streamline performance. Schedule a demonstration at: www2.callcabinet.com/schedule-demo-now Photo: AdobeStock/Dragana Gordic Photo: Unsplash/Surface

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