23 The DTEN Bar: a small room solution DTEN’s new DTEN Bar for Microsoft Teams Rooms can be mounted vertically between two displays for a dual-display setup with centre-mount camera in small and medium-sized rooms. The DTEN Bar’s dual-display setup provides space for both presented content and remote participants. The vertically mounted bar with centre-mount camera captures in-room participants at eye-level for more natural meeting experiences for both in-room and remote colleagues. The DTEN Bar, which is an addition to the DTEN all-in-one system, will be on display at Stand 2V130 at the Integrated Systems Europe conference in Barcelona, Spain, from 4-7 February 2025. CentrePal has developed an AI-powered email channel for its native Microsoft Teams contact centre solution to transform how businesses handle customer support directly from within the platform. The solution uses AI to categorise incoming emails, summarise threads and assist agents in crafting accurate responses, all while keeping data secure within Microsoft 365. This helps service teams to manage high volumes of emails while slashing response times and maintaining consistency across interactions, without increasing the employee headcount. “Email is a crucial channel for complex enquiries,” says Tim Suley, product marketing manager for CentrePal. “By bringing AI capabilities directly into Teams, we're helping service teams deliver faster, more consistent responses.” The Australian Ballet is amongst the first organisations to implement the technology. CentrePal’s email channel provides support directly within Teams Photo: CentrePal SOLUTION SPOTLIGHT
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