42 We asked selected Microsoft partners how they are working with Microsoft to develop AI solutions that deliver real value for their customers Partner perspectives “AI and cloud technologies have transformed software accessibility, bringing advanced capabilities within reach of diverse groups. By combining cloud-hosted data, generative AI with large language models, and other types of AI, users can access sophisticated industrial solutions that feel intuitive and humanlike, minimising the need for extensive training. AVEVA has teamed up with Microsoft to elevate its Industrial AI Assistant on CONNECT, extending the power of Azure OpenAI services. Now, users can tell the assistant what they want and it will generate results on the fly, including customised dashboards with pie charts and stacked bars.” “We use Azure OpenAI for an AI-driven dialogue management platform with real-time transcription, sentiment analysis and summaries, which enhances issue resolution speeds and reduces interaction handling times. Our Deepdesk-acquired Agent Assist, trained on historical data and internal knowledge bases, aids rapid agent onboarding, provides accurate answers and suggests actions while maintaining the right tone. Assistants built using large language models offer intuitive self-service, lessening the agents’ workload. Anywhere365’s open platform allows automated workflows that can, for example, assess interactions based on business criteria, ensuring highquality service in every customer interaction.” “Up to 80 per cent of AI projects are stalled due to governance issues. Challenges are threefold: a lack of organisational framework, a trust deficit and regulatory complexity. Holistic AI’s governance platform, available on Azure Marketplace, enables AI workloads to make it into production more quickly. By providing visibility into how AI is used across the organisation, Holistic AI acts as a portal for teams to self-assess and report, creating a unified dashboard for observability and accountability. It embeds risk assessment and remediation from the start, tackling a variety of risks. It also creates consistent governance frameworks tailored to internal processes and external regulatory requirements for both in-house and third-party AI systems.” Stoyan Stoitsev Product Manager, Anywhere365 Adriano Koshiyama Co-CEO and Co-Founder, Holistic AI Jim Chappell Global Head, AI and Advanced Analytics, AVEVA COVER STORY
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