54 INTERVIEW The year of leveraging people data isolved’s Amy Mosher explains how AI can help HR teams make faster decisions and improve employee retention and wellness Human resources (HR) teams have increasingly leveraged artificial intelligence to make faster and more informed decisions in 2024. According to isolved’s 2024-2025 Voice of the Workforce report, 77 per cent of HR professionals believe AI training is critical to enhancing their roles. And 81 per cent of companies have already adopted AI tools. On average, AI handles about 34 per cent of HR-related tasks across those surveyed organisations. “The additional work that’s being accomplished through these tools is significant,” says Amy Mosher, chief people officer at isolved. “Given the numbers, it’s clear AI is making a big impact. I’m excited about the potential for AI adoption to reach 100 per cent next year – HR teams are not leveraging their potential by not adopting these tools.” Companies worldwide are using isolved’s Predictive People Analytics (PPA) tool to improve outcomes, particularly in the USA. For Lisa Johnson, HR lead at PS Operating Company LLC, formerly known as QC Supply, a wholesale agricultural business in Nebraska, PPA analytics have been a game-changer in boosting employee retention. “We use it to feed data to get insights on time to fill, time to staff, diversity, turnover rate, new hires, onboarding statistics, and revenue per employee and cost of benefits compared to gross pay,” says Johnson. “With this data at our fingertips, I can proactively articulate to the executive leadership team the tangible costs of what turnover means to the company. This was not possible before.” Meanwhile, grocery retailer Hames Corporation in Sitka, a small city on Baranof Island in Alaska, implemented isolved’s solution to streamline HR, automate tasks and consolidate employee data, allowing HR to focus on priorities like training and development. “With a small candidate pool on the island, Hames struggles to retain employees during tourist season due to employees finding more highly paid temporary work,” says Mosher. Outdated policies made managing staff challenging. Now, with a centralised data source, Hames can focus on retention. Tools like People Cloud for surveys and Share & Perform for engagement enable the company to regularly check employee wellbeing and create supportive communities, fostering a more resilient and adaptable workforce. One way to retain staff is to offer flexible work opportunities. The Voice of the Workforce report found that 39 per cent of employees say flexible work is key to improving their experience, while 48 per cent believe it helps reduce burnout. “We’ve seen that burnout risk is especially high among younger employees,” says Mosher. “Millennials and Generation Z workers, for example, are 10 per cent more likely than Baby Boomers to report feeling overwhelmed by their work. In fact, 58 per cent of Generation Z BY ALICE CHAMBERS “ Understanding people analytics will allow HR to better support employee needs”
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