55 workers cite burnout as their top reason for job dissatisfaction.” isolved’s AI-powered HR solutions help alleviate burnout by providing a consistent, high-quality and more tailored experience for employees. “Consider, for instance, companies wanting to offer more accessible time off to support work-life balance, perhaps through a nonaccruing or unlimited paid time off (PTO) plan,” says Mosher. “This type of policy requires significant administration to ensure employees are accurately entering their time, so managers can clearly see timeoff balances and ensure a flexible PTO policy is fair. With the right technology in place, companies can manage this policy more effectively, reduce financial burdens and enhance employees’ perceptions of trust and flexibility.” Organisations should also use AI to improve the employee experience, which will in turn lead to a great customer experience, says Mosher. For instance, 72 per cent of employees surveyed for isolved’s Uncovering the Significant HR Trends of 2024 say their experience at work impacts the customer experience they deliver. “Our survey findings demonstrate that 47 per cent of respondents believe AI has the potential to significantly improve employee onboarding processes from a learning perspective,” says Mosher. AI can also personalise training by identifying skill gaps and tailoring onboarding processes for new hires, improving efficiency and the employee experience. By analysing training data, AI helps organisations address gaps in compliance or skills, creating customised development plans to maximise employee potential and benefit the business. HR analytics will continue to be a key priority and one of the top investment areas for HR leaders in 2025, predicts Mosher. “It’ll be crucial for organisations to leverage people data for business decisions,” she says. “The areas to focus on are analytics, employee wellness, benefit selection, employee surveys and performance management. With the amount of data available now, understanding people analytics will allow HR to better support employee needs, from wellness and benefits to career development.” Photo: Adobe Stock/Drazen
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