59 VIEWPOINT Transforming how we work with Microsoft 365 Synergy Technical is enabling businesses to integrate Microsoft 365 Copilot into their operations and leveraging the same tools internally to ensure exceptional service delivery Over the past year, Microsoft 365, powered by artificial intelligence and the cloud, has fundamentally transformed how we work, bringing innovation directly into our daily tasks. At Synergy Technical, we have experienced firsthand the efficiencies made possible by Microsoft 365 Copilot, an innovative AI-powered productivity suite that has been seamlessly integrated into our workflows. Microsoft 365 Copilot’s impact has been remarkable, enabling our teams to work smarter, not harder. This tool has transformed routine tasks – automating processes that once took considerable time. For instance, Copilot’s ability to summarise lengthy email threads has improved communication efficiency, ensuring we stay on top of essential information without wading through extensive back-and-forth conversations. This feature alone has kept our teams aligned on projects, improving our response times and overall productivity. Meeting efficiency has also reached new heights with Copilot’s capabilities. Copilot’s integration into Microsoft Teams has enabled the automatic creation of meeting notes, action items and summaries, allowing us to focus more on discussions and strategic decisions during meetings rather than manual note-taking. These notes ensure that key takeaways and follow-up actions are documented and easily accessible to everyone. As a result, our team members leave meetings with clarity and confidence, ready to act on clearly outlined next steps. In addition to email and meeting enhancements, Microsoft 365 Copilot has streamlined our content creation processes. For example, the tool can transform Microsoft Word documents into PowerPoint presentations, saving our teams the time and effort of manually formatting content across platforms. This functionality has been invaluable for preparing client presentations and internal briefings, allowing us to convert information seamlessly and maintain our brand guidelines. Beyond productivity, Microsoft 365 continues to emphasise security – an essential factor for our organisation. Copilot keeps sensitive information protected while enabling us to collaborate freely. By using our data sensitivity labels, Copilot ensures that our data remains confidential, providing our teams with the peace of mind that our data stays within our tenant. A year into using Microsoft 365, it’s clear that AI and the cloud have changed how we operate, allowing us to work efficiently and securely. Microsoft 365 Copilot has enabled us to streamline workflows, foster collaboration and innovate daily – reshaping our approach to work and preparing us for continued growth. John Opgenorth is account executive at Synergy Technical JOHN OPGENORTH: SYNERGY TECHNICAL “Microsoft 365 Copilot has enabled us to streamline workflows, foster collaboration and innovate daily”
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