82 Companies, for example, can use Teams Rooms and Places to help employees better coordinate their in-office time. The tool provides hybrid employees with suggestions on when to come into the office based on coworker status, daily meetings and space availability, providing a more inclusive experience and optimising their time. “Today’s workplace requires flexibility and collaboration,” says Bukshteyn. “Whether an organisation offers flexible working to their employees, or regularly communicates with external entities, hybrid work is a staple of today’s work environment. We see teams make the most of our workplace tools when they can get the most out of their in-person connection time and have seamless communication experiences, regardless of their location.” Meanwhile, frontline workers can use Teams Phone to stay connected with their coworkers and make calls over the internet or through a traditional phone network. The solution includes traditional telephone features like voicemail, call forwarding and speed dial but also brings in new capabilities from Teams, such as intelligent call recaps. Meanwhile, customer service agents in call centres can use tools such as the Queues application for Teams, which helps organisations to manage call queues and automatic attendants within Teams. It also provides users with real-time metrics such as average wait time so supervisors can analyse trends and performance. In early 2024, Turkish supermarket chain Migros introduced Teams and Teams Phone to 6,300 users across 3,300 stores. The brand wanted to improve communication between employees and locations and deliver training materials easily. The migration to Teams allowed Migros to eliminate physical and wireless phones in large “ Teams make the most of our workplace tools when they can have seamless communication experiences, regardless of their location” FEATURE
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