88 FEATURE We asked selected Microsoft partners how their solutions are enhancing the impact of Microsoft Teams in the workplace Partner perspectives “Anywhere365’s unique advantage is that it integrates the Teams platform with previously isolated systems, like customer relationship management and IT service management, and enhances it with AI and advanced dialogue management capabilities. This enables anyone in the organisation to leverage these tools, making Teams the best platform to deliver a fully fledged customer engagement solution. Partnering with Microsoft Azure Communication Services and Teams gives agents a unified interface, reducing the need to switch screens between tasks and improving customer support efficiency.” “For organisations navigating the complexities of hybrid Teams deployments, CallCabinet provides a comprehensive solution that eliminates compliance gaps with unsurpassed granular policy controls, ensures consistent recording across all devices and platforms and offers powerful analytics to support business objectives. CallCabinet gives users direct control over recordings via its Teams app add-in and can be embedded at a global system for mobile communications network level. By integrating seamlessly in hybrid Teams environments, CallCabinet’s calling and analytics solutions deliver the compliance and call data security required to operate confidently and most effectively in today’s dynamic business landscape.” Simon Peters Managing Director, EMEA, CallCabinet Stoyan Stoitsev Product Manager, Anywhere365
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