89 IN FOCUS: TEAMS “At CallTower, we enhance Teams’ impact in the workplace by integrating flexibility, productivity and resiliency into our solutions. For example, we improve customer service with solutions like Five9, Solgari and Webex Contact Center, which are seamlessly integrated with Teams for hybrid workers. Plus, Teams Mobile ensures that Teams functionality is fully accessible on the go, offering seamless communication and collaboration for remote and mobile workforces. And our SMS and MMS texting within Teams – supported by multilingual translation – enables effective communication for mobile workforces. These integrated solutions provide a robust Teams experience that empowers organisations to be more connected, responsive and prepared for any challenge.” “CentrePal has been built from the ground up for Teams and is revolutionising how organisations handle customer engagement. The solution seamlessly integrates enterprise-grade contact centre capabilities into Teams, enabling businesses to manage everything from voice calls, chats and emails to AI-powered self-service channels, without needing to switch platforms or windows. CentrePal amplifies the impact of Teams in the workplace by transforming it into a complete customer engagement hub, helping organisations to unlock its full potential beyond internal collaboration. This integration delivers immediate improvements in efficiency and customer service delivery, reducing operational complexities, all while enabling businesses to leverage their existing investments in Teams.” “Crestron provides a wide variety of solutions to enhance the impact of Teams in the workplace, but the common thread through all of them is seamless integration between our hardware and software solutions and the Teams platforms. Features such as one-touch control are at the heart of what we do. Beyond that, our quality has been recognised by Microsoft itself. In fact, the team at Microsoft turned to Crestron to help outfit its Signature Teams Rooms. At the heart of that room are our Automate VX solution and its 1 Beyond cameras, an intelligent video system built for high-impact spaces where a simple webcam won’t do.” Paul Holden Vice President of Sales, EMEA, CallTower Jude Don Account Director, CentrePal Brad Hintze Executive Vice President, Global Marketing, Crestron
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