93 IN FOCUS: TEAMS “Spectralink IP-DECT Servers natively integrate with Teams to enable enterprise deskless workers to use the same calling platform as their officebased colleagues for smoother communications and a more connected and informed workforce. S Series DECT handsets feature background noise cancellation to ensure clear Teams calls even in noisy environments such as factories and retail stores. Communication on Spectralink DECT handsets is intuitive and reliable, resulting in more answered calls since employees can be reached anywhere on the job. This leads to higher productivity and improved customer experience.” “The latest Analytics 365 Call Recording with AI-driven analytics for Teams, alongside Teams Call Analytics and Collaboration Analytics, deliver a unique trio of powerful analytics solutions with a consistent and familiar user interface, documentation and support. Leveraging AI to analyse Teams recordings can deliver considerable benefits to organisations of all sizes. By interrogating recordings of conversations, businesses can achieve a whole new level of insight to drive improvements in customer experience. Analytics 365 delivers the ability to transcribe calls then leverage AI to automatically spot keywords, topics, sentiment and outcomes at scale.” Hilary Oliver Chief Customer Officer, Tollring Paul Rowe Senior Product Manager, Spectralink “Using Shure audio devices with the Teams platform significantly enhances the impact of every meeting by ensuring clear communication and boosting productivity. The premium, intelligible audio provided by the Shure portfolio facilitates effective and equitable meetings, fostering collaboration and engagement. High-quality audio allows both remote and in-room participants to fully capture nuances in speech tone and inflection, which are integral for accurately conveying ideas and feedback. Collaboration experiences with enhanced audio enable more inclusive discussions, ensuring that all voices are heard clearly, ultimately driving better teamwork and decision-making in the workplace.” Tyler Troutman Manager, Strategic Market Development, Shure
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