VIEWPOINT Solving the call compliance conundrum Organisations with multiple unified communications platforms no longer need multiple compliant call recording solutions, and CallCabinet can help Various studies and trends suggest that companies, especially large, global enterprises, often adopt and manage multiple unified communications (UC) platforms simultaneously to meet diverse communication needs, support varied user preferences, and reliably ensure redundancy and flexibility in operations. However, having a greater number of UC platforms increases the challenges and costs when enterprises are trying to holistically make sense of the conversation data. Throw regulatory compliance requirements into the mix, and the need for a universal solution that can seamlessly capture and analyse conversation data across multiple platforms and channels becomes abundantly clear. Imagine a financial services company that uses Microsoft Teams as its primary collaboration tool but also incorporates other platforms depending on the department’s function, geographical location and the specific needs of its customers. The compliant call recording solution chosen for this Teams environment should be able to extend Teams capabilities to ensure complete regulatory adherence. It should also empower users with a Teams application add-in for instant control over recording, have deep granular policy capabilities, work seamlessly with every Teams-enabled device, and cater to on-premises, hybrid and cloud deployments. Now imagine having a single solution that does all this and more, not only for the Teams platform but also every other communications platform used by the company as well. A compliance-first solution that not only compliantly captures conversations but also provides artificial intelligence-powered analytics, automated call quality assurance and custom business intelligence reporting without compromising data sovereignty. At CallCabinet, we wanted to build a compliant call recording and AI-powered analytics solution that would deliver exactly this. Instead of focusing on integration with a single UC platform, our solution can be applied universally across all platforms, giving businesses unprecedented levels of flexibility, insight and control. Compliant call recording has evolved from being a necessity to being a full-fledged strategic asset that drives business agility in real time. With CallCabinet, businesses are empowered to break free from legacy thinking and gain a unified view of conversation data from across any platform, device, location, deployment or legacy system for an always-on understanding of all internal and external conversations. Ryan Kahan is CEO of CallCabinet RYAN KAHAN: CALLCABINET Photo: Adobe Stock/DC Studio 96
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