Technology Record - Issue 35: Winter 2024

VIEWPOINT 98 “The integration of AI into collaboration tools presents a transformative opportunity to connect people” Here comes the AI in collaboration SHANNON MACKAY: LENOVO Innovative AI applications, powered by Lenovo, could offer the solution businesses are looking for to level up their collaboration experiences American writer and leadership expert John C. Maxwell once wrote that “collaboration is multiplication”. By this, he meant that effective teamwork is a force multiplier for any organisation. Being competitive and winning are by-products of collaboration, which indicates that there are few business challenges more important than developing and maintaining great teams. As hybrid work scenarios continue to become a default business practice of business worldwide, organisations face another challenge in intelligent transformation – making meeting spaces smarter. According to collaboration technology provider Logitel’s global workforce survey, more than 43 per cent of remote workers feel they are not fully included in meetings and less than eight per cent of meeting rooms worldwide are video enabled. Consequently, firms are looking to level up collaboration experiences to meet the needs of workers and the IT departments serving them. Lenovo works with Microsoft to build certified solutions for Microsoft Teams under our ThinkSmart portfolio, helping to elevate meeting experiences and amplify collaboration. The role of smart collaboration technology has never been more critical as many Lenovo customers are continuing to redefine meeting spaces and how work is done. The integration of artificial intelligence into collaboration tools presents a transformative opportunity to connect people and improve productivity. Lenovo, the global leader in PCs, is bringing more compute power to collaboration with innovative solutions like the ThinkSmart Core Gen 2, one of the first AI-optimised computing devices purpose built to run video conferencing room systems. Powered by the Intel Core Ultra processor with an integrated neural processing unit, the ThinkSmart Core Gen 2 is ready for AI-heavy meeting room workloads and delivers unparalleled performance for intuitive collaboration and enhanced productivity, all in a protected and user-friendly solution. In the future, end users of platforms like Teams will be empowered by enhanced predictive capabilities that anticipate their needs and suggest relevant resources or actions before they’re requested. And AI-driven analytics will provide real-time feedback on productivity and team dynamics, enabling more informed decision-making and fostering a more agile and responsive work environment. For IT managers, collaborative AI tools hold the potential for even greater automation, proactive management and strategic insight. AI is expected to further reduce the manual workload by automating more complex maintenance tasks, predictive monitoring and

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