Transforming Industry

17 16 Record-breaking cloud migration To enable more effective business processes and customer communications, insurance company Zurich needed adaptable, future- ready tools. Zürich Versicherungs- Gesellschaft AG, known as Zurich, is Switzerland’s largest insurance company, providing individuals and companies in Switzerland with property, casualty and life insurance products. Its legacy on-premises solution was highly customized and ran on a hosted service, making any changes and upgrades costly. Zurich wanted a modern CRM platform that would enable it to respond faster to its customers and understood that this would mean moving to the cloud. Microsoft Dynamics 365 and Microsoft Azure were the company’s products of choice for the new platform. Zurich called on Avanade for this challenging project because of its expertise with cloud migrations. Avanade Advisory worked with Zurich to develop the prototypes, set up new IT infrastructure and then move up to 4,000 users to the cloud. This implementation became one of the largest Dynamics 365 Customer Engagement projects in the financial services industry and laid the foundation for Zurich’s improved customer management system. The new Dynamics 365 and Azure cloud components support Zurich’s business processes so it can continue expanding its customer base and support additional business units. Enhanced customer, policy and complaints management will allow Zurich to identify new opportunities for customer care in future. Read the full case study > FINANCIAL SERVICES FINANCIAL SERVICES Single-system simplicity When IR’s existing ERP system was reaching end of life in 2019, the organization worked with DXC Technology to modernize its applications using Microsoft Dynamics 365. IR is a leading global provider of user experience and performance management solutions for payments transactions and collaboration systems, creating value through its hybrid cloud platform. Already familiar with the Microsoft platform, IR decided to move to Microsoft Dynamics 365 because it was a modern system that would enable seamless working out-of-the- box and deliver a whole new cloud-based ERP system. “We wanted to move from having diverse, unintegrated systems to a single system that was organically integrated by being one product and Microsoft Dynamics 365 ticked all the boxes for us,” says Naheen Mahbub, Group Financial Controller at IR. IR worked with DXC Eclipse to move to the cloud-based solution. The company went live with Microsoft Dynamics 365 in March 2020 and saw instant benefits during the Covid-19 pandemic, as the solution enabled the company’s teams to overcome the challenges of working remotely. With an integrated, data- driven system in Microsoft Dynamics 365, IR has been able to improve speed, and increase agility within the business. IR’s finance team’s response time is faster and there is a more transparent and effortless experience for its employees. The company’s purchasing processes have also been improved by the cloud migration, allowing for a seamless, end-to-end, purchase-to pay-journey. Read the full case study >