Transforming Industry

30 31 GOVERNMENT Increasing army agility During Covid-19, the British Army started using Azure to adopt agile practices, with the help of McKinsey. Responsible for the generation and preparation of 112,000 British soldiers on operations around the world, HQ Field Army identified the need to improve its decision-making processes. When the outbreak of the Covid-19 pandemic exacerbated the need for flexible and remote working, the solution allowed them to tackle limiting hierarchies, create greater clarity around priorities, deploy resources more flexibly, improve transparency around progress, and empower staff. Major General Ian Cave explains: “We first came together as a leadership group to set clear priorities across HQ Field Army and agree on a single, structured process for delivering on those priorities and revising them in the future. “Then we had to reorganize from a siloed structure, in which teams operated with different approaches to planning and limited collaboration, to a network of cross-functional teams.” The new agile approach delivered a holistic, multidisciplinary approach to delivering desired outputs. Read the full case study > AUTOMOTIVE Improved customer visibility Logistics specialist C.H. Robinson has seen strong results from Dynamics 365 Sales and Microsoft Power Platform. In April 2018 the company decided to implement the solutions to achieve specific goals including capturing customer shipping volumes and other supply chain data to give salespeople and account managers more insight into customer needs. C.H. Robinson chose HCL Technologies company PowerObjects as implementation partner. The solution replaced several home-grown systems and provided the capacity to deliver personalized customer engagement that helps close deals. Salespeople spend less time finding opportunities and more time closing them, thanks to streamlined capture of detailed customer data and intelligent, automated workflows that provide contextual insights and streamline sales processes. Deployed to 2,700 employees in 180 days, the company’s solution paid for itself in just 11 months. “We’ve created and captured more than 14,000 individual sales opportunities in the first six months, and we’ve increased the quality of data on potential sales opportunities by 89 percent,” says Jennifer Stocco, director of CRM. Read the full case study >