Transforming Industry

50 51 RETAIL Chocolate in the cloud Italian chocolatier Venchi has adopted Microsoft Azure, Dynamics 365, Microsoft 365, Power BI and Teams to support its growth plans. Established in 1878 and active in 70 countries as a multi-channel retail company, the company operates through direct points of sale and e-commerce and is in the process of expanding internationally. Supported by Capgemini, the company started a digital transformation project, called ‘chococloud’, moving applications to Microsoft Azure and activating approximately 350 Microsoft 365 users, 150 users for Dynamics 365 and 150 Power BI users. The overall aim was to redesign the digital strategy to create a technological infrastructure that would support the growth and dynamics of the company globally, says Fabio Tormen, CIO of Venchi. “We expect great improvement in back-office activities such as the administration cycle, the planning and forecasting area and the analysis of data on consumer behavior to improve the customer experience and engagement”. Note: Client story originally published in Italian language. Please access the link below and right click to enable translator tool for the English version. FINANCIAL SERVICES Digital-first insurance Ontario’s Workplace Safety and Insurance Board (WSIB) company teamed up with Accenture to implement ambitious new digital and hybrid cloud offerings. WSIB covers more than five million people in 300,000 workplaces and had identified the need to update both its legacy infrastructure and its management approach. The implementation included Login-for-Business, a Microsoft Azure cloud- based identity and access management solution that provides a new online portal for external businesses to interface with WSIB. The end-to-end solution standardizes processes, provides self-service portals and automation, and improves customer engagement. The result is a more flexible technology and business organization, with greater transparency around operating costs. The average time spent by the customer online is now only three and a half minutes, resulting in additional call center capacity for WSIB. Overall customer satisfaction is 80%, making the portal the highest rated digital product WSIB has launched to date. Read the full case study > Read the full case study >