Transforming Industry

8 9 AI tool drives Covid response Accenture and Microsoft worked with the digital service, MyGov Saathi, to equip India’s 1.3 billion citizens with a Responsible AI tool. During the unfolding Covid-19 crisis, the government of India sought easy-to-use, efficient tools to provide accurate information on the pandemic and to help citizens keep pace with evolving health guidance. Harnessing the capabilities of Microsoft’s Power Virtual Agent low-code solution, the tool chosen for these tasks can handle up to 300,000 users per day and 20,000 concurrent users per minute. In the next phase, the MyGov AI engine will be upgraded to evolve from the menu model to engage in actual intuitive conversations with users. “The government of India’s ‘AI for All’ focus recognizes the potential of AI-based technologies in providing citizen services, and MyGov Saathi brings this potential to life by combining data and analytics, natural language processing and conversational AI capabilities,” says Abhishek Singh, President and CEO – Government of India’s National e-Governance Division. Read the full case study > GOVERNMENT MANUFACTURING Speedy data center migration Germany-based warehouse automation company KION Group sought the help of DXC to migrate its IT environments to Microsoft Azure. Targeting lower costs and improved scalability, the solution DXC implemented uses DXC Platform as a Service for SAP Results. Helping unite information from disparate data centers, the solution cut IT infrastructure costs by 25% and delivery time of fleet management systems from 8 weeks to one day, while CPU core upgrade speeds that had taken 6 to 12 weeks were achieved in 12 hours. The benefits of the new system were quickly felt during the Covid-19 crisis, enabling 22,000 employees to work from home, says Hansjörg Heinrich, vice-president of global IT infrastructure services at KION Group. “We were able to just crank up the volume overnight and, in the end, everything worked.” This flexibility has brought benefits beyond the pandemic. “We can simply shut down the unused resources and thus improve our business model by passing on our cost savings to our customers as price advantages.” Read the full case study >